Delete Your Account
This page lets you request deletion of your Assist Scholar account and everything attached to it - your study profile, bookmarks, checklists, watch terms, points and any documents you backed up to the cloud. Assist Scholar is developed by Ezysphere Limited. Deletion is permanent and cannot be undone.
Deleting your account does not cancel a Premium subscription bought through Google Play, the Apple App Store or the Microsoft Store - and neither does deleting the app. Cancel it in that store's subscription settings before you submit this form, or you will keep being charged for something you can no longer use. We cannot cancel it for you.
Before you submit
- Your documents are mostly on your device. The vault lives in local storage on your phone. Uninstalling the app removes it, and we never had a copy - unless you switched on cloud backup, in which case those backed-up copies are deleted by this request.
- Export anything you want to keep first. Save your documents out of the vault to your device or your own cloud storage before you uninstall, and note down the deadlines you are still working towards.
- Points and streaks are forfeited. They have no cash value and cannot be restored or transferred.
- Not signed in? Assist Scholar works without an account, with everything held locally. If you never created one, there is nothing on our servers to delete - uninstalling the app is enough. Submit the form anyway if you would like us to confirm that.
How to request deletion
- Cancel any active Premium subscription in your app store.
- Complete the form below using the email address on the account.
- Confirm you understand deletion is permanent.
- We verify that the request came from you, usually by replying to that address.
- We delete your data and email you to confirm - within 30 days, and usually much sooner.
Prefer email? Write to apps@ezysphere.com with the subject “Delete my Assist Scholar account.”
Account deletion request
Thank you. We have logged your deletion request and will email the address you provided - first to confirm it came from you, and again once your account and data have been deleted.
What is deleted
| Data | Action | When |
|---|---|---|
| Account and profile (email address, password hash, degree level, country, fields of study) | Deleted | Within 30 days |
| Bookmarks, collections and cached scholarship saves | Deleted | Within 30 days |
| Checklists, custom items and completion history | Deleted | Within 30 days |
| Watch terms and stored watcher results | Deleted | Within 30 days |
| Documents backed up to the cloud (if you enabled backup) | Deleted | Within 30 days |
| Points balance, streaks, freeze tokens and referral records | Deleted | Within 30 days |
| Notification settings and push token | Deleted | Within 30 days; push stops immediately |
| Documents held only on your device | Nothing for us to delete | Removed when you uninstall the app; we never had a copy |
What may be kept
| Data | Reason | Retention period |
|---|---|---|
| Subscription and transaction records | Legal, tax and accounting obligations | Up to 7 years, then deleted |
| A record that you made this request | Evidence that we honoured it | Minimised to the request, its date and its outcome |
| Anonymised, aggregated statistics | Cannot identify you; used for reliability | Retained indefinitely |
| Records relating to a referral-fraud investigation | Preventing abuse and defending claims | Until the matter closes, then deleted |
| Crash reports and server logs | Security and reliability | Typically 30 to 90 days on the normal cycle |
Data held by third-party providers - Google Firebase, RevenueCat and the app stores - is governed by their own policies. See the Assist Scholar Privacy Policy and the Ezysphere Privacy Policy for details.